Responsible Gaming
at f877
Gambling at f877 is meant to be enjoyable entertainment. We take player wellbeing seriously and provide every registered player with practical tools to stay in control of their spending, their time, and their experience — because a safe player is a happy player.
How f877 Protects Its Players
Every f877 player has access to a full suite of responsible gaming tools at no cost. These features are built directly into the platform and available around the clock.
Age Verification
f877 requires all players to be 21 years of age or older. Age verification is mandatory during registration and during the KYC process. Any account found to belong to an underage individual is closed immediately and any funds returned.
Deposit Limits
Players can set daily, weekly, or monthly deposit limits at any time through their account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before it becomes active.
Session Time Limits
Set a maximum session duration so the platform automatically logs you out after your chosen period. This helps prevent extended play sessions from going unnoticed and keeps your gaming habits within healthy boundaries.
Self-Exclusion
Players who need a longer break can request a self-exclusion period of 30 days, 60 days, 90 days, 6 months, or 1 year. During self-exclusion, your account is suspended, all marketing communications cease, and you cannot deposit or place bets.
Cool-Off Period
If you need a short break without committing to full self-exclusion, you can activate a cool-off period of 24 hours, 48 hours, or 7 days. During this time your account is temporarily suspended and all promotional communications are paused.
Reality Check Reminders
Enable pop-up reality check notifications that appear at regular intervals during your gaming session — every 30, 60, or 90 minutes — to remind you how long you have been playing and how much you have deposited in that session.
What Is Responsible Gaming?
Responsible gaming refers to a set of policies, tools, and behaviours designed to ensure that gambling remains a recreational activity and does not develop into a harmful habit. At f877, we define responsible gaming as playing within your means, understanding the odds, and recognising when to stop — or when to ask for help.
Gambling carries inherent risk. The outcomes of cricket bets, slot spins, and live casino games at f877 are determined by certified random number generators and live dealers operating under fair play principles. No system, strategy, or pattern of betting can guarantee a win. All players should approach every session with a fixed budget and the clear expectation that they may lose the entirety of that amount.
The f877 responsible gaming framework applies to all products on the platform — sports betting (including BPL, IPL, T20 World Cup, and international cricket), live casino tables powered by Evolution Gaming and Ezugi, slot games from Pragmatic Play, NetEnt, Microgaming, and all other categories. No game or betting market is exempt from this framework.
Remember: Gambling at f877 is entertainment, not a source of income. Never bet money you cannot afford to lose. Set a budget before you start, and stick to it. If gambling stops feeling like fun, it is time to use our support tools or reach out to our team.
The 21+ Age Requirement
f877 strictly enforces the 21+ age requirement across all platform activities. This is not simply a policy — it is a core ethical obligation. Gambling can have a disproportionate impact on younger individuals whose financial habits and risk assessment skills are still developing. To protect this group, f877 applies the following measures:
- Date of birth is collected at registration and verified against government-issued identity documents during the KYC process.
- Any account where the player is found to be under 21 years of age is closed immediately and all funds are returned to the source payment method.
- Deposits via bKash, Nagad, Rocket, and Upay are cross-checked to confirm that the registered mobile number belongs to the account holder and is registered in the account holder's name.
- All promotional and marketing communications from f877 are directed exclusively at verified adult players. f877 does not target individuals under 21 with any advertising or bonus offer.
Parents and guardians are encouraged to use parental control software to prevent underage individuals from accessing online gambling platforms. If you believe a person under 21 has accessed f877, please contact our support team immediately at support at f877.io.
Gambling vs. Problem Gambling
The line between recreational gambling and problem gambling is not always obvious, and it can shift gradually over time. f877 wants every player to be able to recognise the early warning signs of problematic behaviour before they escalate into a more serious issue.
Recreational gambling is characterised by playing within a pre-set budget, accepting losses without chasing them, taking natural breaks, and maintaining a clear separation between gambling funds and essential living expenses. Problem gambling, by contrast, is characterised by an inability to stop, increasing bet sizes to recover losses, borrowing money to fund gambling, and allowing gambling to interfere with work, family, or social life.
If any of the following apply to you, we strongly encourage you to use our self-exclusion tools or contact our support team: You have spent more than you planned on multiple occasions. You have borrowed money or sold assets to fund gambling. You feel anxious, irritable, or depressed when not gambling. You have lied to family members about your gambling activity. You have tried to stop gambling and been unable to do so.
How to Use f877's Responsible Gaming Tools
All responsible gaming tools at f877 are available free of charge and can be activated directly from your account dashboard. Here is a step-by-step guide to setting up the most important protections:
Log In and Access Account Settings
Navigate to your f877 account and open the "Responsible Gaming" section within your account settings panel. All tools described on this page are located there.
Set a Deposit Limit
Choose a daily, weekly, or monthly deposit cap in Bangladeshi Taka (৳). Enter your chosen amount and confirm. The limit takes effect immediately. To increase it later, a 24-hour waiting period applies automatically.
Enable Reality Check Notifications
Select your preferred notification interval — 30, 60, or 90 minutes. The platform will display a pop-up at each interval showing your session duration and net position for that session.
Activate a Cool-Off or Self-Exclusion Period
If you want to take a break, select a cool-off period (24 hours to 7 days) or a full self-exclusion period (30 days to 1 year). Confirm your choice. The suspension is applied immediately and cannot be reversed during the selected period.
Contact Support If You Need Help
Our 24/7 support team is available via live chat and email at all times. If you are struggling with gambling-related concerns, our trained team members can guide you through your options and escalate your case to a specialist if needed.
Getting External Help
f877's internal tools are a first line of defence, but professional support organisations can provide deeper, longer-term assistance for players who are experiencing serious gambling-related difficulties. If you feel that gambling is negatively affecting your life, we encourage you to reach out to a qualified counselling service.
While Bangladesh is still developing its formal infrastructure for gambling-related counselling, the following general mental health and crisis support resources can provide initial guidance:
- Kaan Pete Roi (Bangladesh): A trained emotional support helpline available to anyone experiencing psychological distress. They can provide confidential support in relation to compulsive behaviour and financial stress.
- National Mental Health Institute (NIMH), Dhaka: Bangladesh's primary government mental health facility, offering outpatient counselling services for behavioural and addiction-related conditions.
- Your family doctor or a licensed clinical psychologist: A general practitioner in Dhaka, Chittagong, Sylhet, or any major city can refer you to a specialist in behavioural health.
f877 will never penalise a player for seeking help. Activating self-exclusion, contacting support about a gambling problem, or requesting account closure will not result in any negative consequences for your account or any funds held therein.
In crisis? If gambling-related financial stress or emotional distress is causing you or someone you know to consider self-harm, please seek immediate professional help. Contact a trusted person, a local mental health facility, or an emergency service in your area. f877 encourages all players to prioritise their mental and physical health above all else.
Responsible Gambling Principles for f877 Players
f877 recommends that all players adopt the following principles as personal guidelines for every gambling session on the platform:
- Decide on a fixed budget before you start playing and treat it as the maximum you are willing to spend — not a target to spend.
- Never chase losses. If you have reached your budget for the session, stop. A losing streak does not guarantee a future win.
- Gambling should never be used as a way to manage stress, anxiety, boredom, or emotional distress. If you find yourself gambling to escape a difficult emotion, take a break.
- Keep gambling entirely separate from money set aside for rent, food, bills, education, or family expenses. Only ever gamble with discretionary income.
- Take regular breaks. Stand up, stretch, drink water, and step away from the screen — even during a winning streak.
- Keep track of how much time you spend gambling each week. Use the session timer tool in your account to get an accurate picture.
- Do not gamble under the influence of alcohol, medication, or any substance that impairs your judgement or decision-making.
- If someone close to you has expressed concern about your gambling, listen to them. Outside perspectives are often more accurate than our own self-assessment.
Warning Signs to Watch For
If you recognise any of the following signs in your own behaviour, consider using our cool-off or self-exclusion tools, or speak to our support team.
- 1 Spending more than planned on a regular basis
- 2 Feeling anxious or irritable when not gambling
- 3 Chasing losses to try to "break even"
- 4 Neglecting work, family, or social commitments
- 5 Borrowing money or selling valuables to fund bets
- 6 Hiding gambling activity from family members
- 7 Feeling a compulsion to gamble even when you do not want to
- 8 Gambling as a way to escape personal problems
Quick Access: Player Tools
Log in to your f877 account to access these tools immediately from your account dashboard. All tools are free and take effect without delay.
- Deposit limit (daily / weekly / monthly)
- Session time limit
- Reality check notification
- Cool-off period (24h / 48h / 7 days)
- Self-exclusion (30 days to 1 year)
Need to Talk to Someone?
Our support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays in Bangladesh.
A Closer Look at Your Options
Each tool in the f877 responsible gaming suite is designed with a specific use case in mind. Here is a detailed breakdown of what each one does and when to use it.
Deposit Limits
Best for players who want to stay in control of their spending without stopping play altogether. Set a cap in ৳ and the system rejects any deposit that would exceed it. Reducing a limit is instant; increasing requires a 24-hour delay.
Session Limits
Best for players who lose track of time during long sessions. Define a maximum play duration per session and the platform will log you out automatically when it is reached, regardless of whether a game round is in progress.
Cool-Off Period
Best for players who need a short, structured break. Choose 24 hours, 48 hours, or 7 days. Your account is suspended for the duration and all bonus and promotional communications stop. The cool-off cannot be cancelled once activated.
Self-Exclusion
Best for players who need a significant, committed break. Choose 30 days, 60 days, 90 days, 6 months, or 1 year. Self-exclusion is irrevocable for the chosen period. Your account is fully suspended and cannot be reactivated early under any circumstances.
Is Your Gambling Under Control?
Honest self-reflection is the first step toward responsible play. Ask yourself the following questions. If you answer "yes" to two or more, we recommend using our responsible gaming tools or reaching out to our support team.
If you answered yes to two or more questions: Please consider using f877's self-exclusion or cool-off tools, or contact our support team. Acknowledging a potential issue early is the single most effective step you can take. Our team will assist you without judgement.
Play Responsibly at f877
Explore our games, read our FAQ, or log in to set up your responsible gaming tools today. f877 is here to make sure your experience stays safe, fair, and enjoyable.